OUR ECOSYSTEM
Built for the businesses delivering technology.
Our direct customers are Channel Partners — businesses that provide, manage, finance or support technology solutions and services for other organisations. They retain ownership of their customer relationships and determine how those services are delivered.
ⓘ Explore the ecosystem: select a participant to understand its role and relationships.
PLATFORM PROVIDERADAPTABLE GroupPowered by ADAPTABLEOS
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THE CHANNEL PARTNER'S OPERATING ECOSYSTEM
ADAPTABLEOS LICENSEEChannel PartnerOwns the enterprise relationship and chooses the operating model
↓ SELECTS & COORDINATES
CHANNEL PARTNER’S DELIVERY NETWORKService Partner Network (SPN)Independent specialist providers, engaged where neededDevicesConnectivityFinanceLogisticsSupportLifecycle
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CHANNEL PARTNER'S CUSTOMEREnterprise CustomerReceives and manages technology solutions and services
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TECHNOLOGY USEREmployee / End UserAccesses and uses technology and services
The Channel Partner retains its direct enterprise customer relationship. It can deliver services itself, through its chosen Service Partner Network, or both. The diagram illustrates delivery roles, not a chain of ownership or contracts.
Who is a Channel Partner?
Examples include IT resellers, managed service providers, mobile and connectivity providers, leasing and finance companies, and technology lifecycle specialists.
What do we mean by the channel?
The businesses through which technology is supplied, financed, delivered, supported and managed for enterprise customers.
The Channel Partner remains at the centre of the customer relationship.
Through ADAPTABLEOS, Channel Partners can connect and manage their chosen service providers, systems and capabilities around the needs of their Enterprise Customers.
CONNECTED CAPABILITIES. BETTER OUTCOMES.
Better decisions. Greater value. More sustainable outcomes.
By connecting capabilities across the technology lifecycle, we enable Channel Partners and their customers to make more informed decisions about how technology is acquired, deployed, managed, reused and recovered. This helps preserve value, extend useful life where appropriate and reduce unnecessary environmental impact.
