OUR PURPOSE
Without the complexity of the industry behind it.
Empowering technology Channel Partners to deliver better solutions and outcomes for the businesses they serve.
THE CHANGING LANDSCAPE
Enterprises increasingly expect technology solutions that adapt to their requirements, deliver consistent services, simplify the experience for their people and provide greater control.
FLEXIBILITY
Technology solutions shaped around business requirements, rather than fixed supplier offerings.
CONSISTENCY
A coordinated approach to delivering and managing technology across services, providers and locations.
EXPERIENCE
Simpler, more intuitive ways for organisations and their people to access, use and manage technology.
CONTROL
Greater confidence through clear policies, effective governance and oversight of technology consumption and service delivery.
The capabilities to meet these expectations already exist across the industry.The opportunity lies in bringing them together around the customer.
WHAT'S HOLDING THE INDUSTRY BACK
Technology providers, finance partners, service specialists and recovery businesses each play an important role. But their capabilities are too often delivered through disconnected relationships, processes and systems.
FRAGMENTATION
Specialist providers operate across separate commercial relationships, systems and delivery models, making coordinated solutions harder to deliver.
COMPLEXITY
Different workflows, policies and hand-offs create unnecessary effort, delays and inconsistency across the technology lifecycle.
VISIBILITY
Information spread across disconnected systems and organisations makes it difficult to maintain a consistent view of assets, services, performance and compliance.
The answer isn't to replace the businesses that make the industry work.It's to help them work together more effectively around the needs of the customer.
OUR AMBITION AND APPROACH
Our ambition is to give Channel Partners greater freedom to design and deliver technology solutions around their customers’ needs. That means connecting the right providers, systems and services while allowing each partner to retain control of how they operate.
CONNECT
Connect the systems and specialist providers a Channel Partner needs to support its chosen operating model.
ORCHESTRATE
Coordinate services, workflows and information between providers using the Channel Partner’s agreed policies and operating rules.
ENABLE
Give Channel Partners the visibility and control to manage delivery across their chosen providers and respond to customer needs.
Connecting the capabilities of the industry.
Enabling Channel Partners to deliver them as one coordinated experience.
OUR ECOSYSTEM
Our direct customers are Channel Partners — businesses that provide, manage or finance technology solutions and services for other organisations. They own their customer relationships and determine how those services are delivered.
Explore the ecosystem: select a participant to understand its role and relationships.
The Channel Partner retains its direct enterprise customer relationship. It can deliver services itself, through its chosen Service Partner Network, or both. The diagram illustrates delivery roles, not a chain of ownership or contracts.
Examples include IT resellers, managed service providers, mobile and connectivity providers, leasing and finance companies, and technology lifecycle specialists.
The businesses through which technology is supplied, financed, delivered, supported and managed for enterprise customers.
The Channel Partner remains at the centre of the customer relationship.
Through ADAPTABLEOS, Channel Partners can connect and manage their chosen service providers, systems and capabilities around the needs of their Enterprise Customers.
INTRODUCING ADAPTABLEOS
ADAPTABLEOS is a modular technology platform that enables Channel Partners to configure, coordinate and deliver technology solutions around the needs of their enterprise customers. Designed to support different operating models, service providers and customer requirements, the platform brings together capabilities to manage technology services and their lifecycle more effectively.
Solutions shaped around customer requirements, policies and operating models.
A modular technology platform for configurable, coordinated service delivery.
Freedom for Channel Partners to coordinate services across their chosen provider networks.
Not a prescribed operating model.
Technology that supports the model each Channel Partner chooses.
EXPLORE THE SIX MODULES
Explore how each module contributes to a configurable platform for technology service delivery and lifecycle management.
CONFIGURE. CONNECT.ORCHESTRATE.
MODULE IN FOCUS
Configure. Govern. Orchestrate.
Configure operating rules, policies and permissions to govern how technology services are accessed and delivered.
Adopt the capabilities you need.
Configure them around your operating model. Expand as requirements evolve.